Privacy Policy

This Privacy Policy outlines how your personal information is collected, used, and shared when you visit or make a purchase from www.mamenaturopathy.com.au (referred to as the “Site”).

Simple Version:

  • I collect personal information that you provide and use it for the purpose you intended (e.g., to send you emails, provide treatment plans).

  • Cookies are used to enhance the functionality of the website. You have the option to accept or decline these cookies via your browser settings.

  • I do not monitor the privacy practices of websites I link to and am not responsible for their actions.

  • While I take steps to protect your information, please note that no internet exchange can be completely secure.

  • If you wish to update or delete your information, please reach out to me at lara@mamenaturopathy.com.au.

Detailed Version:

Personal Information I Collect

When you visit or interact with this Site, I may collect certain information about you and your device, including:

  • Contact Details: Name, address, email address, and phone number.

  • Device Information: Your web browser type, IP address, time zone, and any cookies that are installed on your device.

  • Interaction Data: The individual web pages or products you view, the websites or search terms that referred you to the Site, and how you interact with the Site. This is referred to as “Device Information.”

  • Google Analytics Data: Information on searches, pages viewed, browser type, IP address, referring URL, and timestamps.

I collect Device Information using the following technologies:

  • Cookies: Data files placed on your device, often containing an anonymous unique identifier. For more information on cookies, visit www.allaboutcookies.org.

  • Log Files: Track your actions on the Site, collecting data like IP address, browser type, internet service provider, referring/exit pages, and time stamps.

  • Web Beacons, Tags, and Pixels: Electronic files that monitor how you interact with the Site.

When I refer to "Personal Information", it includes both the Device Information and the information you provide via forms (e.g., newsletter opt-ins, intake forms, and consultations).

Sensitive Information

Under the Privacy Act, "Sensitive Information" includes details such as racial or ethnic origin, political opinions, membership in a political association, religious or philosophical beliefs, health information, and more.

Sensitive information that you may share with me during consultations includes your health history. This information is used solely for the purpose of providing you with healthcare services.

How I Collect Your Personal Information

I may collect your personal information in the following ways:

  • When you contact me with a question or inquiry.

  • When you subscribe to my newsletter.

  • When you attend a workshop or seminar that I am hosting or presenting.

  • Through interactions on social media platforms such as Facebook, Instagram, LinkedIn, etc.

  • When you purchase a product or service from me.

  • When you provide business-related information.

  • When you visit my website or attend a consultation with me.

How I Use Your Personal Information

I use the information I collect to:

  • Fulfill orders placed through the Site (including processing payments, arranging shipping, and providing order confirmations).

  • Communicate with you.

  • Screen orders for potential fraud or risks.

  • Provide information or advertising related to my products or services (based on your preferences).

  • Respond to inquiries.

I use Device Information to screen for potential risks and fraud (particularly using IP addresses) and to improve and optimize the Site (e.g., by analyzing customer interactions, page views, and the effectiveness of marketing campaigns).

Sharing Your Personal Information

I may share your personal information with third parties who assist in operating the Site and providing services, such as Google Analytics. For more information on how Google uses your personal data, please review Google’s Privacy Policy. You can also opt out of Google Analytics here: Google Analytics Opt-Out.

Additionally, I may share your personal information to comply with legal obligations, respond to a subpoena or search warrant, or to protect my legal rights.

Your Rights

You have the right to access, update, or correct your personal information at any time. If you request corrections, I will either update the information or note your request for the change. I do not charge you to make such a request, although I may charge a fee to provide access to your records, depending on the costs involved.

You can contact me using the information provided in the “Contact” section on the Site.

Unless there are legal restrictions preventing me from providing access, I will make your information available to you within 30 days. Reasons I may refuse access include:

  • Giving access would be unlawful.

  • Access could pose a risk to the health or safety of any individual.

  • It could have an unreasonable impact on the privacy of others.

  • It could reveal confidential information related to ongoing negotiations.

  • Access could interfere with investigations into unlawful activity.

Security

I take reasonable precautions to protect your personal information from misuse, loss, unauthorized access, and disclosure. For example, I store your data securely using SimpleClinic and Google Workspace.

However, communication via electronic means (e.g., email, Zoom, social media) carries inherent risks. By choosing to communicate electronically, you acknowledge and accept the potential risks associated with these methods of communication.

Data Retention

I will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. You may request deletion of your information at any time.

Minors

The Site is not intended for individuals under the age of 18, and I do not knowingly collect information from minors.

Changes to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in practices or legal/regulatory requirements. Please review this page periodically for updates.

Contact

If you have any questions or concerns about this Privacy Policy or wish to make a complaint, please contact me via email at lara@mamenaturopathy.com.au.